How One Crowd Talks about Their Problems, Ideas, and Solutions

A smart company knows that, while they may want to, they can't answer every single customer concern alone.  A smart company knows that the only thing equipped to handle the demands of the crowd is the crowd itself.  Confused?  Don't be.  Here's one great example from one of our sponsors, Freshdesk.

 

 

Not only is it a great tool for start-ups, but Freshdesk is already pretty popular as a help-desk/ customer-service solution. And, that means one thing:  They have one big crowd to please!  On a day to day basis, like any succesful company, they deal with their users to ensure that they have the best possible experience.

 

That's why it made sense for Freshdesk to get their crowd in on the problem-solving action, and it's why using the service is a good idea; it can do the same for you.

 

Let's look at where this happens on the site:

 

Categories: This is where customers & staff can talk with each other about problems, ideas, and solutions.

 

Feature Requests & Suggestions: This is where clients can suggest new ideas for features of the service.  

 

In both cases, the company and the clients benefit from the collective intelligence of the group.

 

What does your company do to help your clients help your other clients?  Let us know in the comments.

 

Also, Reach out to us at support.dailycrowdsource.com [our new support portal is powered by Freshdesk!]